The item that you wish to return must be eligible for return.
If the return is not eligible for Pickup, a Self-Return option will be given.
Once the return is received, you will, in accordance with Trust Refund Policy, be issued a refund to your original payment method.
We do not have Cash on Delivery option as of now, it will be operational in near future.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition.
We do not accept bulk order. Not more than 3 pieces of any item are taken. In case of Edibles (Prasad) not more than 5 packets can be ordered. In case of your order exceeding 5 packets for Prasad, courier charges will be charged in lieu of extra order.
Courier Pickup
If you schedule a courier pick-up through our Online Returns Center you are required to keep the following documents ready for handing it over to the pickup associate:
Copy of your ID proof (Aadhar, Passport or PAN)
Return invoice
Customer Authorization.
The Return invoice and Customer authorization documents should be affixed on the package. It generally takes up to 07 - 10 days for an item to reach us after it is picked up by the courier.
Once the package is received at Trust, it takes 2 (two) business days for the refund to be processed and 5- 7 business days for the refund amount to reflect in your account.
If your return is due to Shrikashiprasadam error you'll receive a full refund, else the shipping charges (onward & return) will be deducted from your refund amount.
If you wish to cancel your order/item, go to Cancel Item or Order
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 02 days from the delivery of the product.
