FAQ
Shopping
Q.1 : How can I purchase product from shrikashiprasadam?
A : You can use url www.shrikashiprasadam.com in your phone/pc browser. You can also download android app from playstore.
Q.2 : Can I purchase products without registration?
A : No, you need to register before placing order. You can only view product details.
Q.3 : Is there any option to add product in my wishlist?
A : Yes, wishlist option is available.
Q.4 : Is there any option to recommend any product to anyone my known?
A : No, this feature will be available in next phase.
Account
Q.1 : Can I view products without having account?
A : Yes.
Q.2 : Is it necessary to create account for shopping on shrikashiprasadam?
A : Yes, at the time you are placing its necessary to create order.
Q.3 : Can I save my billing & shipping address in my accout?
A :Yes there is option to save multiple address.
Q.4 : Can I update my address from my account?
A : Yes through profile option you can update your billing & shipping address both.
Privacy & Security
Q.1 : Can anyone use my account?
A : No, until you are not sharing your account credentials with someone.
Q.2 : Is my personal details will be disclosed?
A : No, your personal details will not be shared with anyone.
Q.3 : If I found any security what should do?
>A : You can contact with us on call and also please share related screenshots on mail with us.
Bank Details
Q.1 : Are my bank account details will be saved to my shrikashiprasadam account?
A : No, there is no option to save bank/card details.
Q.2 : Do my bank details are stored in shrikashiprasadam portal?
A : No, we do not store any bank account card/user id/password.
Wallet
Q.1 : Do this portal is having any its own in built wallet or add money option?
A : No.
Q.2 : Do this portal is having any wallet?
A : No, there is no wallet facility available yet. We will provide this feature in next phase.
Gift Card
Q.1 : Is there any gift card facility is available?
A : No, there is no gift card facility available yet. We will provide this feature in next phase.
Order
Q.1 : If I have missed my delivery what should I do?
A : Please contact to courier partner with your tracking details.
Q.2 : How do I know my order is confirmed?
A : You will get mail and SMS confirmation.
Q.3 : If I’m not available on delivery date what should I do?
A : Please contact to courier partner.
Q.4 : What should I do any delay in delivery?
A : Please contact to courier partner.
Q.5 : What should I do if order yet not dispatched?<
A : Please contact with your order details.
Cancellation and Return
Q.1 : How can I cancel my order?
A : There is no cancellation policy.
Q.2 :How can I return product?
A : There is no return policy until product is not faulty or wrong product delivered.
Q.3 : What should I do if wrong/faulty product delivered?
A : Please share video of product when you are unwrapping it.
Q.4 : What should I do if packing is teared or damage?
A : Please do not take package from delivery person.
Q.5 : Can I receive delivery after checking product condition inside package?
A : Yes, as per courier partner policy.
Q.6 : Why I’m not able to cancel my order?
A : This mean that your order is already dispatched.
Warranty
Q.1 : Is all products are having warranty?
A : No, Warranty will be available only if mentioned on portal when you purchasing.
Q.2 : How can I claim my warranty?
A : You can contact with us with pictures of product condition.
Payment
Q.1 : How can I make payment?
A : You can make online payment.
Q.2 : Can I make payment through internet banking?
A : Yes, you can make payment using any kind of online banking.
Q.3 : Can I make payment using my paytm, oxygen etc. wallet?
A : No, this portal does not support any wallet.
Q.4 : Does shrikashiprasadam provides EMI facility?
A : No, there is no EMI facility for any product.
Q.5 : Is there COD is available for products?
A : No, there is no COD policy for any products.
Product Review
Q.1 : Can I share product review?
A : Yes, you can share your review for related products.
Q.2 : Can I share review for any product review?
A : You can only share review for the product you have purchased.
Q.3 : How can I share product review?
A : You can login the same account from which you have purchased you product.
Q.4 : What cannot be shared as product review?
A : You cannot share following things as product review- irrelevant information, compression of product from other brand, price of product related to other brand, personal information, repeated content, ads, fake information etc.