Faq's


Shopping

How can I purchase product from shrikashiprasadam?
You can use url www.shrikashiprasadam.com in your phone/pc browser. You can also download android app from playstore.
Can I purchase products without registration?
No, you need to register before placing order. You can only view product details.
Is there any option to add product in my wishlist?
Yes, wishlist option is available.
Is there any option to recommend any product to anyone my known?
No, this feature will be available in next phase.

Account

Can I view products without having account?
Yes.
Is it necessary to create account for shopping on shrikashiprasadam?
Yes, at the time you are placing its necessary to create order.
Can I save my billing & shipping address in my accout?
Yes there is option to save multiple address.
Can I update my address from my account?
Yes through profile option you can update your billing & shipping address both.

Privacy & Security

Can anyone use my account?
No, until you are not sharing your account credentials with someone.
Is my personal details will be disclosed?
No, your personal details will not be shared with anyone.
If I found any security what should do?
You can contact with us on call and also please share related screenshots on mail with us.

Bank Details

Are my bank account details will be saved to my shrikashiprasadam account?
No, there is no option to save bank/card details.
Do my bank details are stored in shrikashiprasadam portal?
No, we do not store any bank account card/user id/password.

Wallet

Do this portal is having any its own in built wallet or add money option?
No.
Do this portal is having any wallet?
No, there is no wallet facility available yet. We will provide this feature in next phase.

Gift Card

Is there any gift card facility is available?
No, there is no gift card facility available yet. We will provide this feature in next phase.

Order

If I have missed my delivery what should I do?
Please contact to courier partner with your tracking details.
How do I know my order is confirmed?
You will get mail and SMS confirmation.
If I’m not available on delivery date what should I do?
Please contact to courier partner.
What should I do any delay in delivery?
Please contact to courier partner.
What should I do if order yet not dispatched?
Please contact with your order details.

Cancellation and Return

How can I cancel my order?
There is no cancellation policy.
How can I return product?
There is no return policy until product is not faulty or wrong product delivered.
What should I do if wrong/faulty product delivered?
Please share video of product when you are unwrapping it.
What should I do if packing is teared or damage?
Please do not take package from delivery person.
Can I receive delivery after checking product condition inside package?
Yes, as per courier partner policy.
Why I’m not able to cancel my order?
This mean that your order is already dispatched.

Warranty

Is all products are having warranty?
No, Warranty will be available only if mentioned on portal when you purchasing.
How can I claim my warranty?
You can contact with us with pictures of product condition.

Payment

Payment
How can I make payment?
You can make online payment.
Can I make payment through internet banking?
Yes, you can make payment using any kind of online banking.
Can I make payment using my paytm, oxygen etc. wallet?
No, this portal does not support any wallet.
Does shrikashiprasadam provides EMI facility?
No, there is no EMI facility for any product.
Is there COD is available for products?
No, there is no COD policy for any products.

Product Review

Can I share product review?
Yes, you can share your review for related products.
Can I share review for any product review?
You can only share review for the product you have purchased.
How can I share product review?
You can login the same account from which you have purchased you product.
What cannot be shared as product review?
You cannot share following things as product review- irrelevant information, compression of product from other brand, price of product related to other brand, personal information, repeated content, ads, fake information etc.

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